On-Site Support
Technical assistance at the customer's premises. Minimum billable time one hour, then 15-minute increments. The travel charge is added to the hourly rate.
CHF 180.–/hour
Exion Networks offers comprehensive, 360-degree IT support, designed to help companies reach their objectives while placing the customer at the heart of its philosophy. The solutions cover every technological requirement, from resolving day-to-day faults to the structured, ongoing management of the IT infrastructure.
The service is organised on several levels: on-site assistance directly at the customer's premises, remote support through remote desktop software for immediate online sessions, and service level agreements (SLAs) available in the Basic, Bronze, Silver and Gold packages.
- On-site support directly at the customer's premises for repairs and fault clearance
- Online remote support through remote desktop software for immediate action
- Service level agreements (SLAs) in the Basic, Bronze, Silver and Gold packages
- Prompt service with the customer at the heart of the company's philosophy
- Personalised consultancy with a specialist appointment at the customer's premises
Solutions
Remote Support
Online intervention through remote-desktop software for direct contact and error resolution. Charged on a time-and-materials basis for customers without an SLA, an hours package or other agreed terms; billed in 15-minute increments, with a 15-minute minimum.
CHF 180.–/hour
Service Level Agreement (SLA)
Service agreements in the Basic, Bronze, Silver and Gold packages, chosen according to business requirements to ensure a prompt service.
On request
Hours Package
Prepaid technical support hours, from 5 to 100 hours, with the hourly rate decreasing as the package grows. The smallest package starts at CHF 686.-.
FromCHF 686.–one-off
Travel
Flat-rate charge for each journey requested within Canton Ticino and the Moesano.
CHF 40.–/trip
Backup retrieval or restoration
Request for a previous version of the data and any restoration, charged according to complexity. Minimum billable time one hour.
CHF 180.–/hour
Prices excl. VAT.