Privacy

We process various categories of personal data that concern you. The main categories are the following:

Master data: This is basic data, e.g. name, contact details, personal data, photos, customer history, powers of attorney, declarations of consent, your relationship with us (e.g. customer, supplier, partner) and information relating to third parties (e.g. contact persons).

Contract data: This is data related to the provision of our services (e.g. for support or in the event of the purchase of our products in the online shop) and in general to the conclusion and performance of contracts (with customers, suppliers, service providers, partners, etc.), e.g. contractual services that we are required to offer you, or that you are required to offer us, data relating to the provision of services, data dating back to the period prior to the conclusion of the contract (e.g. references), information on feedback (e.g. satisfaction data) and financial data (e.g. payment information, but also creditworthiness data).

Communications data: This is data related to communications between us and you and with third parties (e.g. by e-mail, telephone, paper mail or other means of communication), e.g. the content of e-mails or letters or your comments on the posts of our blog, your contact details and the metadata of communications as well as audio recordings of telephone calls.

Registration data: This is data that we collect in the context of a registration (e.g. website, app, newsletter), of competitions or of the redemption of vouchers, or that you yourself provide to us (e.g. username, e-mail). This also includes access data linked to access controls.

Technical data: This is data related to the use of our electronic offerings (e.g. website), e.g. the IP address, information on the device's operating system, the region and the time of use. As a matter of principle, technical data does not allow the identity of users to be ascertained.

Behaviour and preference data: This is data relating to behaviour and preferences (e.g. reactions to electronic communications, browsing of the website, interactions with our social media profiles, participation in competitions or events, etc.); possibly supplemented with third-party data (also originating from sources publicly accessible to the public). The tracking aspect is addressed in the paragraph “How we use cookies, other tracking technologies and social media plug-ins”.

Other types of data: This is in particular data related to administrative or judicial proceedings (e.g. records, evidence, etc.), data collected in the context of measures for the protection of health (e.g. safety solutions), data or access rights (e.g. visitor logs), participation in events.

Users: It is you yourselves who provide us with much of the above data (e.g. in relation to the services we offer to you or to your employers or principals, or to communications with us). You are not required to disclose the data, save for exceptions in individual cases (e.g. legal obligations). However, if you wish, for example, to enter into contracts with us or to request our services, it is necessary that you provide us with certain data.

Third parties: We may also extract data from publicly accessible sources (e.g. debt enforcement registers, land registers, commercial registers, the media or the Internet, including social media) or receive it from authorities and other third parties (e.g. credit agencies, address management companies, associations, contractual partners, Internet analytics services). This type of data includes in particular the following categories: master data, contract data and other types of data, as well as all the other categories of data referred to above and the data deriving from correspondence and meetings with third parties. If you work with an employer, a principal or another person who has a commercial or other relationship with us, it is moreover possible that access to your data takes place through that person.

As a matter of principle, the collection and processing of your personal data by us takes place in particular for the following purposes:

Operation of our website: You may visit our website and find out about our services without sharing your identity with us. However, in order to be able to guarantee a secure and stable operation of our website, we collect technical data that allow us at least to identify you in future. We also use cookies and similar technologies (see below).

Drafting, management and performance of contracts: We process personal data in the context of the provision of our services (e.g. if you fill in registration, order or contact forms on our website, place an order through our online shop, request information about our offerings and services by telephone or communication app, or contact our support, through the communication services of Exion Networks SA or of third-party providers). This processing relates not only to the conclusion and performance of contracts with our customers, but also with our suppliers, service providers, project partners and other parties. It includes, among other things, processing for the verification of creditworthiness, consultancy, customer support and the provision and request of contractual services (an aspect that also includes third parties) as well as the assertion of legal rights arising from contracts (debt collection, judicial proceedings, etc.), accounting, the termination of contracts and public communications.

Communications: We process your data for the purposes of being able to communicate with you (e.g. to answer questions, in the context of consultancy and the performance of the contract). We collect further data (e.g. a copy of an identity document) where we have the need to establish your identity or are required to do so.

Marketing and relationship management purposes: We process data for marketing purposes and for relationship management, e.g. to send to our customers, to other contractual partners and to other interested parties personalised advertising about our products and services and about other news (e.g. by e-mail or other electronic channels), in connection with free services (e.g. trial access, invitations, vouchers) or in the context of individual marketing campaigns. You may refuse such contacts, or refuse or revoke consent to contact for advertising purposes, at any time by sending a message to the address indicated at the foot of this document.

Market research, improvement of our services and of our activities and product development: In order to constantly improve our products and services (including our website and other electronic offerings), we analyse, e.g., the way you browse our website or which products are used by which groups of persons and in what way.

Registration: In order to be able to make use of certain offerings and services (e.g. login-restricted areas, newsletter), it is necessary to register (directly with us or through our external providers). For this purpose we process your data. Furthermore, it is possible that further personal data about you may be collected during the use of the offering or the service.

Security purposes and technical and physical access controls: We process your data in order to constantly improve the appropriate level of security of our IT infrastructure and of the other infrastructure that we own (e.g. buildings). For example, for the monitoring, analysis and testing of our IT infrastructure, for system and error checks, for documentation purposes and to make backup copies. Access controls include, on the one hand, control of access to electronic systems (e.g. logins to user accounts) and, on the other hand, also physical access controls. For security reasons (prevention and resolution of incidents) we keep access and visitor logs, in which we record the name of the person concerned and the time of the visit.

Compliance with laws, provisions and recommendations of the authorities and internal regulations (“compliance”): We may process personal data in order to comply with the laws (e.g. to combat money laundering, to comply with tax obligations or for the implementation of solutions in the field of health and safety). It is, moreover, possible that processing of the data takes place in the course of internal and external investigations (e.g. by an authority responsible for law enforcement or supervision, or by a designated private body). Legal obligations may concern Swiss legislation, but also regulations of foreign countries to which we are subject, as well as self-regulation, industry standards, our “corporate governance” and official provisions and requests.

Risk and business management: We may process personal data in the context of risk management (e.g. for protection against criminal activities) and of business management, which also includes our corporate organisation (e.g. resource planning) and corporate development (e.g. the purchase and sale of establishments or of the company).

Further purposes: The further other purposes include, for example, training and education purposes, administrative purposes (e.g. accounting), protection of our rights and assessment and improvement of internal processes. It is possible that telephone calls may be recorded for training and quality control purposes. In such cases, the processing of the data will be specifically indicated (e.g. by a notice at the beginning of the telephone call) and you will have the possibility of interrupting the communication. Generally, such recordings may be made and used only in accordance with our internal guidelines. The protection of other legitimate interests likewise represents one of the further purposes that cannot be listed exhaustively.

Where the GDPR applies, the bases for processing are the following, depending on the situation and the purpose of the processing:

Contract: To the extent that we process data for the conclusion and performance of contracts that we enter into or have entered into for you, with you or with your employer, principal or other parties with whom you work, that contract constitutes the legal basis for the relevant processing of the data.

Legal obligations: We are furthermore permitted to process your data on the basis of applicable legal, regulatory and professional-conduct requirements that we are required to comply with.

Legitimate interest: We are permitted to process your data on the basis of our legitimate interest or of a legitimate interest of third parties. This applies in particular with regard to the achievement of the purposes and objectives indicated in the paragraph “Purposes of the collection and processing of your personal data” and the implementation of the relevant measures. Among other things, we have a legitimate (and overriding) interest in the marketing of our products and services and in acquiring a better understanding of the markets relevant to us and of our activities (in particular, for an efficient and secure management of our processes and for the further development of our activities), in an efficient and effective management of our company, in maintaining the security of our systems and in protecting our interests vis-à-vis third parties.

Consent: When we request your consent to the processing of the data, that consent constitutes the legal basis on which we found the processing itself. When you give your consent, we inform you about the purpose of the processing. You may revoke consent at any time by sending us a written communication (by post or, unless otherwise indicated or agreed, by e-mail) with future effect. Once the communication revoking consent has been received and processed, we will no longer process the data for the purposes to which you initially consented (unless another legal basis instead permits the processing).

Other legal bases: In specific cases we are furthermore permitted to process your data also on other legal bases. Should this circumstance arise, we will inform you about it on a case-by-case basis.

We automatically assess (“profiling”) some of your personal characteristics for the purposes indicated in the chapter “Purposes of the collection and processing of your personal data” on the basis of your data where we wish to derive data on preferences and carry out statistical assessments. It is moreover possible that profiles may be created for the same purposes.

We collect and process your personal data in a reliable and responsible manner. To this end, we adopt appropriate security measures to maintain the confidentiality, integrity and availability of your personal data, to protect it from unauthorised or unlawful processing and to counter the risks of loss, unintentional alteration, undesired disclosure or unauthorised access. In general, however, it is not possible to completely exclude security risks, and a certain degree of residual risk is unavoidable.

We retain personal data only for the duration necessary to achieve the purposes for which it was collected, where we have a legitimate interest in its retention, where we are required to do so by law or where retention is necessary for technical reasons (e.g. in the case of backups or document management systems). If there are no legal or contractual obligations that provide otherwise, we will delete or anonymise your data at the end of the retention or processing period in the context of our usual processes.

In order to guarantee the confidentiality, integrity and availability of personal data arising from the contract, we adopt appropriate technological and organisational measures. We implement, in accordance with our risk assessment, access controls and procedures aimed at the assessment, weighting and periodic verification of the effectiveness of the said measures.

If, in the specific case, no legal provisions on retention exist, we usually process personal data for the duration of the commercial relationship or of the contractual period and thereafter, depending on the applicable legal basis, for a further five or ten years or for an even longer period. This corresponds to the period within which we may assert legal rights against third parties or third parties may assert them against us. Legal proceedings that are ongoing or anticipated may entail processing that exceeds this period.

For the purposes of the performance of the contract, for the protection of our interests or for compliance with legal requirements, it may be necessary for us to transmit your personal data to the following categories of recipients: group companies, contractual partners, registration bodies, registration partners, SSL providers, third-party service providers, information agencies, address management companies, debt collection agencies, communication service providers or authorities and judicial bodies as well as other parties, to the extent that this is necessary for the fulfilment of the purposes described above, e.g. third parties in connection with relationships of representation (e.g. your lawyer or your bank).

In the provision of domain services it is necessary, for the purposes of the performance of the contract and for reasons of a legal nature, that we or our registration partners transmit the (personal) data to the competent registration bodies, making it accessible to them by means of a Whois service. Depending on the top-level domain concerned, such data may comprise: the full name and address of the holder of the domain name, possibly (in the case of legal persons and partnerships) the names of the natural persons charged with representation, the full address (including the e-mail address) of the administrative and billing contact as well as of the technical contact person, the registration data of the domain name concerned and of the last modification to the said registration, as well as the IP address of the DNS servers activated. If you make use of our “Domain Privacy” or “Domain Full Privacy” services, instead of the respective personal data, the entry in the Whois directory contains complete or partial substitute information of the relevant service and your contact details are not transmitted to the registration bodies.

For the provision of SSL services it is necessary for us, for the purposes of the performance of the contract, to reveal to the SSL provider the domain in question and the respective contact details.

For the purposes referred to above it is, moreover, possible that your personal data is transmitted to our third-party service providers, who process your data on our behalf or in joint responsibility with us, or receive data about you from us under their own responsibility.

For the purposes of the verification of addresses, of creditworthiness or of debt collection, it is possible that your personal data, to the extent necessary for this purpose and according to the methods described above, is transmitted to information agencies, address management companies or debt collection companies.

In the event that we are required to do so by judicial bodies or authorities, we will share your personal data with them or with third parties.

We process and retain personal data principally in Switzerland and in the European Economic Area (EEA), but in exceptional cases – for example through sub-processors of our service providers – potentially in all the countries of the world.

If a recipient is located in a country in which data protection is not adequate, we contractually oblige the recipient to comply with an adequate level of data protection (we use for this purpose the new version of the standard contractual clauses of the European Commission, available at the address:

https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj? , including the additions necessary for Switzerland), to the extent that the recipient is not already required to comply with legally recognised legislation guaranteeing data protection and we cannot rely on a derogating provision. Such an exception may, for example, be given in the case of legal proceedings abroad, as well as in cases of overriding public interest, if the performance of a contract that is in your interest requires such disclosure, if you have given consent or it is not possible to obtain your consent within a reasonable period of time and disclosure is necessary to protect your life or physical integrity or that of third parties, or if it concerns data that you have made generally accessible and to the processing of which you have not objected.

You enjoy certain rights in relation to our processing of the data. Depending on the applicable legislation you may, specifically, request information about the processing of your personal data, the correction of incorrect personal data, the erasure of personal data, object to the processing thereof (although this right of objection applies in particular, but not exclusively, to the processing of data for direct marketing purposes), request the release of certain personal data in a commonly used electronic format or its transmission to other controllers, or revoke consent, to the extent that our processing is based on your consent.

Please bear in mind that exceptions or limitations apply to such rights. In particular, we must in certain cases process and store your personal data in order to honour our contractual obligations towards you, to protect our own legitimate interests, such as for example the recourse to, the exercise of or the defence of rights, or in order to comply with legal obligations. Where permitted by law, in particular in the context of the protection of the rights and freedoms of other data subjects, as well as for the safeguarding of our legitimate interests (for example interests of confidentiality and security and the consideration of our business possibilities and resources), we may therefore also reject your requests concerning the protection of your data, for example requests for access and erasure, or honour them only to a limited extent. You have, however, the right to lodge a complaint with the competent supervisory authority.

If you wish to assert your rights as data subjects in your capacity as users of a website or application, we invite you to refer directly to the respective provider of the said website or application, since in that case we are exclusively the data processor. It is the customer, as data controller, who must protect the rights of the data subjects.

With the use of our website (including the newsletter and other digital offerings), data is generated that is stored in log files (in particular technical data). It is possible that cookies and similar technologies (e.g. pixel tags or fingerprinting) may be used to recognise the visitors of the website, assess their behaviour and identify their preferences. A cookie is a small file, which is shared between the server and the user's system and makes it possible to recognise a specific device or browser.

You may set the browser so that it automatically refuses, accepts or deletes cookies. You may also disable or delete cookies in specific cases. To understand how to manage cookies in the browser, you may consult the relevant help menu of your browser. Continue

Usually neither the technical data that we collect nor the cookies contain personal data. However, the personal data stored by us or by third-party providers engaged by us (for example if you have a user account with us or with such providers) may be linked to the technical data or to the information stored and obtained from cookies and thus possibly to your person.

We also use social media plug-ins, which are small software modules that establish a connection between the visit to our website and a third-party provider. The social media plug-in informs the third-party provider of the visit to our website and may transmit to it cookies, which it has previously placed on your web browser. For further information on the manner in which such third-party providers use your personal data collected by means of the social media plug-ins, you may consult the respective data protection notices.

On our website we also resort, moreover, to personal tools and services of third-party providers (which may in turn use cookies), in particular to improve the functionality or the content of our website (e.g. the integration of videos or maps), to produce statistics and to display advertisements.

At present, specifically, we may use the offerings of the following service providers and advertising partners; you can therefore find the relevant contact details and further information on the individual data processing activities in the respective data protection notice:

• Google Analytics

Provider: Google Irland Ltd.

Data protection notice: https://support.google.com/analytics/answer/6004245

Some of the third-party providers on which we rely may be located outside Switzerland. The information on the disclosure of data abroad is available in the paragraph “When we disclose personal data abroad”. Under the data protection rules, they are in part “only” processors of orders on our behalf and in part responsible bodies. Further information in this regard is contained in the data protection notices.

We manage pages and online presences in other forms on social networks and other platforms managed by third parties and, in this context, we process data about you. In this context we receive data from you (e.g. when you communicate with us or comment on our content) and from the platforms (e.g. statistics). The providers of the platforms may analyse your use and process this data together with other data of yours in their possession. They moreover also process this data for their own purposes (e.g. for marketing and market research purposes and for the management of their own platforms) and act in this context as their own data controllers. For further information on the processing of the data by the operators of the platforms, please consult the data protection statements of the respective platforms.

At present, we use the following platforms, for which you can find the identity and the contact details of the operator of the platform in the respective data protection notice:

• Facebook

www.facebook.com

Data protection notice: https://facebook.com/privacy/policy

• Instagram

www.instagram.com

Data protection notice: https://privacycenter.instagram.com/policy

• LinkedIn

www.linkedin.com

Data protection notice: https://www.linkedin.com/legal/privacy-policy

Should you have questions about the processing of the data described in this data protection notice, you may contact us using the contact form available at the following link:

CONTACTS – Exion Networks SA

If you wish to assert against us your applicable rights as data subjects for the protection of your data or, in general, if you have questions relating to the data protection carried out by Exion Networks, we invite you to contact info@exion.ch.

We reserve the right to modify this data protection notice at any time. The valid version is the one published on our website.

Exion Networks SA Privacy Policy

Last updated 01 January 2020.

The website, the domain exion.ch and all extensions bearing the wording exion.ch are owned by and belong exclusively to Exion Networks SA, Via Serta 20, 6814 Lamone, Canton of Ticino, Switzerland.

Thank you for sharing your personal data with us.

By visiting http://www.exion.ch you acknowledge and accept the procedures described in this Privacy Policy.

DATA CONTROLLERS OF PERSONAL DATA

Any personal data provided or collected through the operations you carry out on www.exion.ch will be processed by Exion Networks SA, as independent data controllers, based in Switzerland, Via Serta 20, 6814 Lamone, Canton of Ticino.

WHICH PERSONAL DATA OF CUSTOMERS IS COLLECTED ON WWW.EXION.CH?

The personal data that we receive from our customers helps us to personalise and continuously improve your purchases on the site. We use such data in particular to manage orders, supply products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and, in general, manage your account, display content such as wish lists and customer reviews and recommend products and services that might be of interest to you. We also use this data to improve our online shop and our platform, to prevent or expose fraud or abuse to the detriment of our website and to enable third parties to carry out technical, logistical and other activities on our behalf.

BELOW ARE SOME CATEGORIES OF PERSONAL DATA THAT WE COLLECT.

Personal data provided by you

We receive and retain any data that you enter on our site or that you provide to us in any other way. You may choose not to provide certain data, but in that case you might not be able to make use of part of our services. We use the data that you provide to respond to your requests, to personalise our recommendations for you, to improve our online offering and our communications with you.

Personal data that is collected automatically

We receive and retain certain categories of personal data each time you interact with us. For example, like many websites, we use “cookies” and obtain certain data when your web browser accesses www.exion.ch or advertisements and other content presented with reference to www.exion.ch on other websites.

Mobile devices

When you download or use applications created by Exion Networks SA or by its affiliates and, where applicable, when you have requested or consented to the use of the location function on your mobile device, we might receive information regarding your geographical position and your mobile device, including a unique identifier for your device. We might use this information to provide you with location-based services such as search results and other personalised content. Most mobile devices allow you to deactivate location services.

Communications via e-mail

To monitor our communications, we sometimes request confirmation of receipt of an e-mail message. If you do not wish to receive e-mails or other mail from us, you may review your Newsletter Settings and notification preferences.

Personal data received from other sources

We might receive your personal data from other sources and add it to the information relating to your account.

Cookies

To enable our systems to recognise your device and to provide you with functionality we use cookies. For more information about cookies and how we use them, consult our Cookies and advertising on the Internet page.

Is personal data collected through www.exion.ch transferred to third parties?

The personal data of our customers is an important component of our work and transferring it to others is not among our activities. Therefore personal data will be communicated only in accordance with the methods described below, besides being shared with Exion Networks SA and the companies placed under its control. The latter, in carrying out their own activities, act in a manner that complies with this Privacy Policy or in any case with rules that provide safeguards analogous to those described in this Privacy Policy.

Third-party service providers

We make use of other businesses and natural persons so that they carry out certain activities on our behalf. For example, to fulfil orders, deliver parcels, send traditional mail and e-mail, remove repetitive information from customer lists, analyse data, provide marketing assistance, provide search results and links (including paid listings and links), process credit card payments and provide customer services. These providers have access only to the personal data that is necessary to carry out their tasks. We guarantee to you that they may not use the same data for other purposes and are moreover required to process personal data in accordance with this Privacy Policy, and under the applicable regulations on the protection of personal data.

Promotional Offers

We do not send any offer to selected groups of customers of Exion Networks SA on behalf of other companies.

Business transfers

Since our business is in continuous development, we might sell or acquire shops, branches or production units. Generally, in such operations, the personal data of the customers forms part of the corporate assets that are transferred, but it remains subject to the commitments undertaken in any previous Privacy Policy (unless, of course, the customer expressly gives consent to proceed otherwise). Furthermore, in the unlikely event that the ownership of Exion Networks SA or substantially all of its assets are transferred to third parties, the personal data of the customers will naturally form part of the assets transferred.

Protection of Exion Networks SA and other parties

We disclose data relating to the account and other personal data only in the event that this is expressly required by law; to enforce or apply our General Terms and Conditions of use and sale and other agreements; to protect our assets or rights, as well as the security of Exion Networks SA www.exion.ch, of our users or of other parties. This includes the exchange of information with other companies and organisations that provide for the prevention of fraud or the reduction of credit risk. Obviously, this does not include the sale, sharing or disclosure in any other way of personal data received from customers for commercial purposes, in contrast with the commitments undertaken in this Privacy Policy.

With your consent

In cases other than those indicated above, you will be informed each time your personal data is communicated to third parties and you will have the possibility of choosing whether or not to communicate your personal data to third parties. Each time personal data is transferred to companies, bodies or institutions based in countries outside the European Community, we will ensure that the data is transferred in accordance with this Privacy Policy and as indicated by the legislation in force on data protection in the context of the communication of data to third parties as indicated above.

Is the security of my personal data guaranteed?

We undertake to protect the security of your personal data during its transmission, using 256k encryption systems by encrypting all the data and information that you enter.

Our security procedures imply that occasionally you may be asked for proof of your identity before personal data is revealed.

It is important that you adopt suitable protections against unauthorised access to your password and to your computer. Always make sure that you have logged out when you use a computer shared with other users. Click here to view further information on how to log out.

Advertisers and links to other websites

Our site may display advertisements of third parties and links to other websites. For more information regarding advertisements of third parties on Exion Networks SA, including personalised or interest-based advertising, visit our Cookies and advertising on the Internet page.

Which personal data can I access?

Through the www.exion.ch site, in the My Exion section, you have the possibility of accessing a wide range of data relating to your account and to your operations on www.exion.ch; you may view your data and, if necessary, update it.

Which options do I have available?

As indicated above, you may always choose not to provide personal data, it being understood that the communication of such data might be necessary in order to place an order or make use of certain functions of www.exion.ch such as My Profile, Wish List, Customer Reviews.

If you do not wish to receive e-mails or other mail from us, you may review your Newsletter Settings and notification preferences. (You may decide not to receive from us the General Terms and Conditions of use and sale and other communications of a legal nature, such as this Privacy Policy. These rules, however, will continue to govern your use of www.exion.ch and the orders placed on www.exion.ch. It remains your responsibility to consult them and take note of any changes.)

If you do not wish us to use the personal data that we collect to personalise the advertisements of third parties that we show you, you may review your Newsletter Settings and notification preferences.

The Help menu on the toolbar of most browsers will indicate to you how to prevent your browser from accepting new cookies, how to make the browser inform you when you receive a new cookie and how to deactivate your cookies entirely. Furthermore, you may disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the settings of the add-on or by visiting the website of its manufacturer. However, since cookies allow you to make use of certain essential functions of www.exion.ch, we recommend that you leave them enabled. If, for example, you block or refuse our cookies, you will not be able to add items to your Cart, proceed to purchase, or use any product and service of www.exion.ch that requires your registration.

Can minors use www.exion.ch?

Minors are not authorised to purchase products through www.exion.ch. On www.exion.ch products are sold for companies and private individuals. Users under 18 years of age may use www.exion.ch only under the supervision of a parent or a possible guardian.

Notices and revisions

If you still have doubts about the Privacy Policy on the www.exion.ch site, send us an e-mail.

Our activities change constantly and, therefore, the Privacy Policy and the General Terms and Conditions of use and sale will also be subject to changes. It may happen that we send you by e-mail periodic reminders regarding our notices and conditions of use, unless you have requested us not to do so. In the event that you have deactivated these changes, we suggest that you check our website frequently to verify any changes. Unless otherwise stated, the current Privacy Policy applies to all the personal data that we have about you and about your account. In any event, we keep our promises and we will never substantially modify our policies and our procedures. In the event that, instead, substantial changes should become necessary, we will inform you so that you can express or not your consent to the changes.

EXAMPLES OF PERSONAL DATA COLLECTED

Personal data provided by you

Most of the personal data is provided by you when you carry out searches, orders, send messages to mailing lists or discussion groups, take part in competitions or questionnaires or communicate with customer service. You provide, for example, personal data when: you search for a product, place an order through www.exion.ch or through one of our third-party resellers; you provide personal data in My Account (and you might have more than one if you have used more than one e-mail address when you ordered with www.exion.ch) or My Profile; you communicate with us by telephone, e-mail or in another way; you complete a questionnaire or a competition entry form; you use our services; you compile a Wish List or other gift lists; you take part in discussion groups or other community features; you write and rate reviews; you specify a special-occasions alert; you use other personal notification services such as the Availability Notifications for delivery. Here, then, is the data that you provide to us: your name; address and telephone number; credit card information; names of the recipients of the orders (including addresses and telephone numbers); names (with addresses and telephone numbers) listed in the settings; e-mail addresses of your friends and of other persons; contents of reviews and of e-mails sent to us; the personal description and the photograph contained in My Profile; and data of a financial nature.

Automatically collected data

We collect and analyse data such as, for example: the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; information on computer and connection such as type and version of browser; and settings relating to the time zone, types and versions of “browser plug-ins”, operating system and platform; order history, data that we sometimes combine with similar information collected from other customers with the purpose of creating features such as “Best sellers”; the full URL (Uniform Resource Locators) path (inclusive of date and time); the number of cookies; the products that you have viewed or searched for; and any telephone number used to contact our customer service. We might also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or data of an analogous nature collected through certain parts of our website to prevent fraud and for other purposes. During certain visits, it is possible that we use software tools such as JavaScript with the purpose of assessing and collecting information on the sessions, including page loading times, download errors, the duration of visits to certain pages, information on interaction with the pages (such as scrolling, clicks and movements of the cursor on the pages) and methods used to leave the page. We might also collect technical information to help us identify your device for fraud-prevention and diagnostic purposes.

Mobile Devices

Most mobile devices provide users with the possibility of deactivating location services. In most cases these controls are located within the settings menu of the device. For information on particular devices, click here. If you have questions about how to deactivate the location services of your device, we recommend that you contact your mobile operator or the manufacturer of your device.

Personal data collected from other sources

From other sources we receive data such as, for example: updated information on delivery and address from our carriers or from other third parties, which we use to make changes, update our records and deliver the next orders to you or make the next communications more promptly; data on the account, information on orders or returns and on the pages visited by certain commercial operators with which we manage certain operations in co-branding or to which we provide technical, implementation, advertising or other services; data on searches of terms and the relevant results collected following searches conducted in the web search engines offered by Alexa Internet, Histats.com, Google Analytics; search results and links, including paid listings (such as Sponsored Links); and data of a credit nature from credit reference agencies, to which we resort to offer credit or financial services to certain customers as well as to prevent and expose fraud.

Joint offers with other companies or in co-branding

We might, from time to time, offer products and services jointly with other companies or in co-branding.

Data that you can access

On www.exion.ch you can access data such as, for example: updated information relating to recent orders; personal identification information (including name, e-mail, password, address book and settings; payment settings (including credit card information and promotional codes and accounting situation); e-mail notification settings (including alerts on the availability of products, Deliveries, special-occasions alerts and newsletter); recommendations (including Recommendations-Recommended for you and Improve your Recommendations); shopping lists and gift lists (including the Wish List as well as wedding lists and baby lists); as well as my profile (including your reviews on the products, your recommendations, alerts, personal profile).Via Serta 20, 6814 Lamone,

Exion Networks SA Privacy Policy

Last updated 01 January 2020.

The website, the domain exion.ch and all extensions bearing the wording exion.ch are owned by and belong exclusively to Exion Networks SA, Via Serta 20, 6814 Lamone, Canton of Ticino, Switzerland.

Thank you for sharing your personal data with us.

By visiting http://www.exion.ch you acknowledge and accept the procedures described in this Privacy Policy.

DATA CONTROLLERS OF PERSONAL DATA

Any personal data provided or collected through the operations you carry out on www.exion.ch will be processed by Exion Networks SA, as independent data controllers, based in Switzerland, Via Serta 20, 6814 Lamone, Canton of Ticino.

WHICH PERSONAL DATA OF CUSTOMERS IS COLLECTED ON WWW.EXION.CH?

The personal data that we receive from our customers helps us to personalise and continuously improve your purchases on the site. We use such data in particular to manage orders, supply products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and, in general, manage your account, display content such as wish lists and customer reviews and recommend products and services that might be of interest to you. We also use this data to improve our online shop and our platform, to prevent or expose fraud or abuse to the detriment of our website and to enable third parties to carry out technical, logistical and other activities on our behalf.

BELOW ARE SOME CATEGORIES OF PERSONAL DATA THAT WE COLLECT.

Personal data provided by you

We receive and retain any data that you enter on our site or that you provide to us in any other way. You may choose not to provide certain data, but in that case you might not be able to make use of part of our services. We use the data that you provide to respond to your requests, to personalise our recommendations for you, to improve our online offering and our communications with you.

Personal data that is collected automatically

We receive and retain certain categories of personal data each time you interact with us. For example, like many websites, we use “cookies” and obtain certain data when your web browser accesses www.exion.ch or advertisements and other content presented with reference to www.exion.ch on other websites.

Mobile devices

When you download or use applications created by Exion Networks SA or by its affiliates and, where applicable, when you have requested or consented to the use of the location function on your mobile device, we might receive information regarding your geographical position and your mobile device, including a unique identifier for your device. We might use this information to provide you with location-based services such as search results and other personalised content. Most mobile devices allow you to deactivate location services.

Communications via e-mail

To monitor our communications, we sometimes request confirmation of receipt of an e-mail message. If you do not wish to receive e-mails or other mail from us, you may review your Newsletter Settings and notification preferences.

Personal data received from other sources

We might receive your personal data from other sources and add it to the information relating to your account.

Cookies

To enable our systems to recognise your device and to provide you with functionality we use cookies. For more information about cookies and how we use them, consult our Cookies and advertising on the Internet page.

Is personal data collected through www.exion.ch transferred to third parties?

The personal data of our customers is an important component of our work and transferring it to others is not among our activities. Therefore personal data will be communicated only in accordance with the methods described below, besides being shared with Exion Networks SA and the companies placed under its control. The latter, in carrying out their own activities, act in a manner that complies with this Privacy Policy or in any case with rules that provide safeguards analogous to those described in this Privacy Policy.

Third-party service providers

We make use of other businesses and natural persons so that they carry out certain activities on our behalf. For example, to fulfil orders, deliver parcels, send traditional mail and e-mail, remove repetitive information from customer lists, analyse data, provide marketing assistance, provide search results and links (including paid listings and links), process credit card payments and provide customer services. These providers have access only to the personal data that is necessary to carry out their tasks. We guarantee to you that they may not use the same data for other purposes and are moreover required to process personal data in accordance with this Privacy Policy, and under the applicable regulations on the protection of personal data.

Promotional Offers

We do not send any offer to selected groups of customers of Exion Networks SA on behalf of other companies.

Business transfers

Since our business is in continuous development, we might sell or acquire shops, branches or production units. Generally, in such operations, the personal data of the customers forms part of the corporate assets that are transferred, but it remains subject to the commitments undertaken in any previous Privacy Policy (unless, of course, the customer expressly gives consent to proceed otherwise). Furthermore, in the unlikely event that the ownership of Exion Networks SA or substantially all of its assets are transferred to third parties, the personal data of the customers will naturally form part of the assets transferred.

Protection of Exion Networks SA and other parties

We disclose data relating to the account and other personal data only in the event that this is expressly required by law; to enforce or apply our General Terms and Conditions of use and sale and other agreements; to protect our assets or rights, as well as the security of Exion Networks SA www.exion.ch, of our users or of other parties. This includes the exchange of information with other companies and organisations that provide for the prevention of fraud or the reduction of credit risk. Obviously, this does not include the sale, sharing or disclosure in any other way of personal data received from customers for commercial purposes, in contrast with the commitments undertaken in this Privacy Policy.

With your consent

In cases other than those indicated above, you will be informed each time your personal data is communicated to third parties and you will have the possibility of choosing whether or not to communicate your personal data to third parties. Each time personal data is transferred to companies, bodies or institutions based in countries outside the European Community, we will ensure that the data is transferred in accordance with this Privacy Policy and as indicated by the legislation in force on data protection in the context of the communication of data to third parties as indicated above.

Is the security of my personal data guaranteed?

We undertake to protect the security of your personal data during its transmission, using 256k encryption systems by encrypting all the data and information that you enter.

Our security procedures imply that occasionally you may be asked for proof of your identity before personal data is revealed.

It is important that you adopt suitable protections against unauthorised access to your password and to your computer. Always make sure that you have logged out when you use a computer shared with other users. Click here to view further information on how to log out.

Advertisers and links to other websites

Our site may display advertisements of third parties and links to other websites. For more information regarding advertisements of third parties on Exion Networks SA, including personalised or interest-based advertising, visit our Cookies and advertising on the Internet page.

Which personal data can I access?

Through the www.exion.ch site, in the My Exion section, you have the possibility of accessing a wide range of data relating to your account and to your operations on www.exion.ch; you may view your data and, if necessary, update it.

Which options do I have available?

As indicated above, you may always choose not to provide personal data, it being understood that the communication of such data might be necessary in order to place an order or make use of certain functions of www.exion.ch such as My Profile, Wish List, Customer Reviews.

If you do not wish to receive e-mails or other mail from us, you may review your Newsletter Settings and notification preferences. (You may decide not to receive from us the General Terms and Conditions of use and sale and other communications of a legal nature, such as this Privacy Policy. These rules, however, will continue to govern your use of www.exion.ch and the orders placed on www.exion.ch. It remains your responsibility to consult them and take note of any changes.)

If you do not wish us to use the personal data that we collect to personalise the advertisements of third parties that we show you, you may review your Newsletter Settings and notification preferences.

The Help menu on the toolbar of most browsers will indicate to you how to prevent your browser from accepting new cookies, how to make the browser inform you when you receive a new cookie and how to deactivate your cookies entirely. Furthermore, you may disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the settings of the add-on or by visiting the website of its manufacturer. However, since cookies allow you to make use of certain essential functions of www.exion.ch, we recommend that you leave them enabled. If, for example, you block or refuse our cookies, you will not be able to add items to your Cart, proceed to purchase, or use any product and service of www.exion.ch that requires your registration.

Can minors use www.exion.ch?

Minors are not authorised to purchase products through www.exion.ch. On www.exion.ch products are sold for companies and private individuals. Users under 18 years of age may use www.exion.ch only under the supervision of a parent or a possible guardian.

Notices and revisions

If you still have doubts about the Privacy Policy on the www.exion.ch site, send us an e-mail.

Our activities change constantly and, therefore, the Privacy Policy and the General Terms and Conditions of use and sale will also be subject to changes. It may happen that we send you by e-mail periodic reminders regarding our notices and conditions of use, unless you have requested us not to do so. In the event that you have deactivated these changes, we suggest that you check our website frequently to verify any changes. Unless otherwise stated, the current Privacy Policy applies to all the personal data that we have about you and about your account. In any event, we keep our promises and we will never substantially modify our policies and our procedures. In the event that, instead, substantial changes should become necessary, we will inform you so that you can express or not your consent to the changes.

EXAMPLES OF PERSONAL DATA COLLECTED

Personal data provided by you

Most of the personal data is provided by you when you carry out searches, orders, send messages to mailing lists or discussion groups, take part in competitions or questionnaires or communicate with customer service. You provide, for example, personal data when: you search for a product, place an order through www.exion.ch or through one of our third-party resellers; you provide personal data in My Account (and you might have more than one if you have used more than one e-mail address when you ordered with www.exion.ch) or My Profile; you communicate with us by telephone, e-mail or in another way; you complete a questionnaire or a competition entry form; you use our services; you compile a Wish List or other gift lists; you take part in discussion groups or other community features; you write and rate reviews; you specify a special-occasions alert; you use other personal notification services such as the Availability Notifications for delivery. Here, then, is the data that you provide to us: your name; address and telephone number; credit card information; names of the recipients of the orders (including addresses and telephone numbers); names (with addresses and telephone numbers) listed in the settings; e-mail addresses of your friends and of other persons; contents of reviews and of e-mails sent to us; the personal description and the photograph contained in My Profile; and data of a financial nature.

Automatically collected data

We collect and analyse data such as, for example: the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; information on computer and connection such as type and version of browser; and settings relating to the time zone, types and versions of “browser plug-ins”, operating system and platform; order history, data that we sometimes combine with similar information collected from other customers with the purpose of creating features such as “Best sellers”; the full URL (Uniform Resource Locators) path (inclusive of date and time); the number of cookies; the products that you have viewed or searched for; and any telephone number used to contact our customer service. We might also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or data of an analogous nature collected through certain parts of our website to prevent fraud and for other purposes. During certain visits, it is possible that we use software tools such as JavaScript with the purpose of assessing and collecting information on the sessions, including page loading times, download errors, the duration of visits to certain pages, information on interaction with the pages (such as scrolling, clicks and movements of the cursor on the pages) and methods used to leave the page. We might also collect technical information to help us identify your device for fraud-prevention and diagnostic purposes.

Mobile Devices

Most mobile devices provide users with the possibility of deactivating location services. In most cases these controls are located within the settings menu of the device. For information on particular devices, click here. If you have questions about how to deactivate the location services of your device, we recommend that you contact your mobile operator or the manufacturer of your device.

Personal data collected from other sources

From other sources we receive data such as, for example: updated information on delivery and address from our carriers or from other third parties, which we use to make changes, update our records and deliver the next orders to you or make the next communications more promptly; data on the account, information on orders or returns and on the pages visited by certain commercial operators with which we manage certain operations in co-branding or to which we provide technical, implementation, advertising or other services; data on searches of terms and the relevant results collected following searches conducted in the web search engines offered by Alexa Internet, Histats.com, Google Analytics; search results and links, including paid listings (such as Sponsored Links); and data of a credit nature from credit reference agencies, to which we resort to offer credit or financial services to certain customers as well as to prevent and expose fraud.

Joint offers with other companies or in co-branding

We might, from time to time, offer products and services jointly with other companies or in co-branding.

Data that you can access

On www.exion.ch you can access data such as, for example: updated information relating to recent orders; personal identification information (including name, e-mail, password, address book and settings; payment settings (including credit card information and promotional codes and accounting situation); e-mail notification settings (including alerts on the availability of products, Deliveries, special-occasions alerts and newsletter); recommendations (including Recommendations-Recommended for you and Improve your Recommendations); shopping lists and gift lists (including the Wish List as well as wedding lists and baby lists); as well as my profile (including your reviews on the products, your recommendations, alerts, personal profile).Via Serta 20, 6814 Lamone,

Do you have other questions? We are always at your complete disposal.

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If you would like a consultation, one of our experts will contact you and arrange an appointment at your company.

Send us your request

If you would like a consultation, one of our experts will contact you and arrange an appointment at your company.