Ticket Now
Pay-per-use model "I pay only if I need it": new tickets for each request, 15-minute blocks, billing for blocks used, with no monthly costs; on-site service available.
On request
Exion Networks SA offers service-level agreements (SLA) for technical support, structured on a ticket-based model. Each request is handled through intervention blocks, guaranteeing fast and effective remote assistance as well as the option of on-site interventions.
The available plans cover different needs: from the pay-per-use model, ideal for those who need support only occasionally, to monthly subscriptions that include a set number of remote-assistance blocks and favourable terms for on-site interventions. This way you can choose the level of coverage best suited to your business.
- Ticket-based technical support with 15-minute intervention blocks
- Fast and effective remote assistance on request
- Option of on-site interventions with dedicated terms
- Billing for blocks actually used rather than for exact time
- Flexible plans: from pay-per-use to subscriptions with included blocks
- Number of included remote-assistance blocks increasing according to the plan
Solutions
Ticket Business
Subscription with a contract duration of 6 months: includes 4 free monthly remote-support blocks, additional tickets at the Ticket Now rate, discounted on-site service; blocks not cumulative.
On request
Ticket Enterprise
Subscription with a contract duration of 6 months: includes 12 free monthly remote-support blocks, additional tickets on favourable terms, the first hour of on-site intervention free of charge; blocks not cumulative.
On request