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Ticket Now offers you the advantage of using a fast and effective Remote Support only when you need it.
For all your requests, our Remote Support opens a new Ticket [TICKET NOW] dedicated to the single request. Each request is equivalent to a new Ticket.
A ticket has a duration of 15 minutes. The ticket is not bound by time but by blocks.
Example: If an open ticket requires 25 minutes of intervention, 2 blocks of the single ticket will be invoiced. If an open ticket requires 10 minutes, 1 block of the single ticket will be invoiced.
Each ticket has a fixed cost of CHF 25.- excluding VAT. The ticket will be billed on the next count.
Ticket Now is for remote support only. All other services are excluded from this formula.
The on-site service costs CHF 160 per hour (excluding VAT).
Each intervention is invoiced in blocks: the first block is CHF 160.- (excluding VAT), it includes calls and transfers, subsequently every 30 minutes CHF 80.- (excluding VAT) are invoiced.
Ticket Business offers you the advantage of taking advantage of fast and effective Remote Support and Technical Support.
For all your requests, our Remote Support opens a new Ticket [Like TICKET NOW] dedicated to the single request. Each request is equivalent to a new Ticket.
A ticket lasts 15 minutes. The ticket is not bound by time but by blocks.
Example: If an open ticket takes 25 minutes, 2 blocks of the single ticket will be invoiced. If an open ticket requires 10 minutes, 1 block of the single ticket will be billed.
Ticket Business includes 4 free blocks per month for remote support. After using the 4 blocks, the Ticket Now rates will be applied (CHF 25.- excluding VAT for each block).
The 4 free blocks cannot be combined. For technical disservices due or created by Exion Networks SA no ticket and no charge will be applied.
Each ticket has a fixed cost of CHF 25.- excluding VAT. The ticket will be billed to the next count only after using the included Ticket Business service.
We adjust a discounted rate for the on-site service of CHF 100 per hour (excluding VAT), this rate is invoiced only in the case of on-site support at a discounted price only for Ticket Business subscribers.
Each intervention is invoiced in blocks: the first block is CHF 100.- (excluding VAT), it includes calls and transfers, subsequently every 30 minutes CHF 50.- (excluding VAT) are invoiced.
Ticket Enterprise offers you the advantage of taking advantage of Remote Support and Fast Technical Support without worries.
For all your requests, our Remote Support opens a new Ticket [Like TICKET NOW and TICKET BUSINESS] dedicated to the single request. Each request is equivalent to a new Ticket.
A ticket has a duration of 15 minutes. The ticket is not bound by time but by blocks.
Example: If an open ticket requires 25 minutes of intervention, 2 blocks of the single ticket will be invoiced. If an open ticket requires 10 minutes, 1 block of the single ticket will be invoiced.
The Enterprise Ticket includes 12 free blocks per month for remote support. After using the 12 blocks, the Ticket Enterprise rates will be applied for each block.
The 12 free blocks cannot be combined. For technical disservices due or created by Exion Networks SA no ticket and no charge will be applied.
Each ticket has a fixed cost of CHF 15.- VAT excluded. The ticket will be invoiced to the next count only after having used the included Ticket Enterprise service.
We apply an advantageous and exclusive rate only for Ticket Enterprise. We offer the first hour of technical intervention free of charge, valid only for on-site intervention. Only travel of CHF 50.- excluding VAT is billed. This rate is billed only in the case of On-Site Support at a discounted price only for Ticket Enterprise subscribers.
Each intervention is invoiced in blocks: the first block is CHF 0.- (excluding VAT), it only includes the first hour of intervention on site, subsequently every 30 minutes CHF 50.- (excluding VAT) are invoiced.
If you want advice, one of our experts will contact you and make an appointment at your company.